What is your Courseware return policy?

Standard ILT courseware products may be returned or exchanged up to 30 days after the purchase date, provided that the books are the current version, and their original shrink-wrap is intact. Contact ITCourseware Customer Support for return approval. Authorized returns will be subject to a restocking charge of 15% of the returned product's list price. The returned books must be received in our office within the 30 day deadline. Defective or incorrect products will be exchanged at no charge. Note: Custom Courseware and eBook sales are final. No returns are accepted.

Can I return an eBook?

No eBook returns are accepted. Please see our eBook FAQ or more information regarding eBooks.

Why is there a restocking fee on returned courseware?

We hate restocking fees too. However, since we print all of our materials on demand, and our courseware is updated frequently, we may not have the opportunity to resell a returned product. The restocking fee is simply used to cover our printing costs.